You win, no matter what happens
Purchasing your favorite products at Lukaki is simple, affordable and sensible
Scenario A: You get the product
Product Purchase
Remains temporarily on "provisional sale"
Shipping Date
The product is shipped
Scenario B: You get the compensation*
Product Purchase
Remains temporarily on "provisional sale"
Compensation
Shipping Date
The product is not shipped
The brand pays compensation that is greater than what you paid when you bought the product
Scenario C: Exchange
Prime
Product Purchase
Remains temporarily on "provisional sale"
Exchange
Within 24 hours from the shipping date, you can request an exchange and if possible, it will be done automatically to get what you want
*
Compensation: Refund of the amount paid by the customer, plus an additional amount as redress for the brand's non-compliance, considered a penalty and not a profit.